About Us – Hidden Hearing: Your Trusted Partner in Hearing Health
Welcome to Hidden Hearing, a family-owned, third-generation hearing clinic serving the Gold Coast, Erina, Gordon, Melbourne, Mornington, Moe, and Bairnsdale. Our dedication to delivering top-tier hearing care stems from decades of experience, deep family values, and an unwavering commitment to our clients’ well-being.
A Legacy of Excellence in Hearing Care
As a family-run clinic with a history of excellence, Hidden Hearing is built on the passion for helping people achieve better hearing health. For three generations, our family has upheld the highest standards in hearing care, always prioritizing our clients and ensuring they receive the best care possible. Our long-standing dedication is reflected in every interaction, from our state-of-the-art technology to our warm, community-centered service.
Individualized Hearing Care with a Personal Touch
We know that every individual’s hearing needs are unique. That’s why we prioritize personalized care and customized solutions. Beginning with an in-depth hearing assessment, we tailor each hearing plan to fit your specific hearing profile, lifestyle, and goals. Our client-focused approach ensures you receive the compassionate, high-quality care you deserve, and we take pride in helping you reconnect with the sounds that matter most.
Independent Hearing Care Provider for Maximum Flexibility
As an independent hearing clinic, Hidden Hearing offers access to hearing aids from multiple leading manufacturers, giving you the best selection of products. This independence allows us to recommend a broader range of hearing aid options tailored precisely to your needs, rather than being limited by a single brand. Whether you’re seeking advanced AI-powered hearing aids or discreet, user-friendly options, we can find the perfect fit for you.
Best Practices in Hearing Rehabilitation
Our team is dedicated to using the latest techniques in audiology and rehabilitation to support optimal hearing outcomes. By combining cutting-edge technology and the latest therapeutic advancements, we offer hearing solutions designed to improve clarity in complex environments, provide comfort, and deliver exceptional value. Our audiologists are not only experienced but continually trained to keep up with industry best practices, ensuring you receive state-of-the-art care.
Qualified Professionals You Can Trust
Each of our audiologists is professionally certified and a member of respected industry organizations such as the Australian Audiology (AA), Australian College of Audiology (ACAud), or the Hearing Aid Audiologists Society of Australia (HAASA). With a focus on professionalism and expertise, our team ensures that every client receives knowledgeable, compassionate, and highly skilled care.
Why Choose Hidden Hearing?
- Experienced Team: Our audiologists and staff are highly qualified, dedicated to ongoing professional development, and passionate about helping our clients hear their best.
- Personalized Solutions: We emphasize customized hearing care, creating solutions to fit each individual’s unique hearing profile.
- Family-Centered Values: As a family-run practice, we treat each client with warmth, respect, and personal attention.
- Innovative Technology: We use the latest in hearing aid technology and rehabilitation techniques, allowing us to provide advanced solutions for clear, comfortable hearing.
- Independent and Client-Focused: Our independence allows us to source hearing aids from any manufacturer, ensuring we offer a broader range of options tailored to you.
Our Hearing Solutions
Hidden Hearing offers hearing aids and accessories that:
- Enhance hearing clarity in noisy environments with advanced noise-filtering technology
- Are user-friendly, discreet, and comfortable for all-day wear
- Address specific hearing loss profiles with tailored features
- Offer tinnitus masking and other hearing health benefits
- Represent great value with options for every budget
We constantly evaluate new hearing products to ensure that we provide only the best and most up-to-date options.
Hidden Hearing is more than just a hearing care provider – we are your trusted partner in achieving better hearing health. Join our family at Hidden Hearing and experience personalized care that makes a real difference. We look forward to guiding you on your journey to better hearing.
Meet Our Team
Alastair
Senior Clinician
As our most senior clinician, Alastair Bacon brings decades of expertise and hands-on experience to Hidden Hearing. Since 1984, he has successfully fitted tens of thousands of hearing aids, earning a reputation for his dedication and skill in addressing even the most challenging hearing cases.
Alastair’s passion for helping clients achieve optimal hearing health is matched by his commitment to advancing the field. As one of the founding members of the Australian College of Audiology, Alastair has played a significant role in setting high standards within the profession.
Dianne
Clinician
With over 20 years of experience in fitting hearing aids, Dianne McMahon brings a wealth of knowledge and expertise to Hidden Hearing. Her extensive background working with various audiology providers has given her in-depth familiarity with most major hearing aid brands, allowing her to recommend the best solutions for each client. Known for her compassionate and empathetic approach, Dianne is deeply committed to understanding and meeting her clients’ unique needs. She is also a proud member of the Australian College of Audiology.
Alexandra
Clinician
With over 15 years of experience in hearing rehabilitation, Alex is dedicated to delivering exceptional client care and personalized hearing solutions. Starting her career as a receptionist, she quickly advanced through studies and hands-on experience to become the Gold Coast clinician. Known for her commitment to high-quality service and attention to detail, Alex ensures every client receives the best possible care. She is passionate about finding tailored hearing solutions, recognizing that each individual’s journey to better hearing is unique and requires a customized approach. She is also a proud member of the Australian College of Audiology.
Caroline
Clinician
With over 20 years in hearing healthcare, Caroline brings extensive experience and expertise to her role. Starting her career at just 18, she has successfully fitted thousands of clients with hearing aids, always with a focus on enhancing quality of life. Caroline finds immense fulfillment in making a positive impact on those she serves and is committed to providing the best in hearing care. She is also a proud member of the Australian College of Audiology.
Alicia
Administration Manager
Alicia is our cheerful, always helpful receptionist who books our appointments and handles all our despatching. Those battery and consumables orders you receive in the post have been sent to you courtesy of Alicia. Alicia is our youngest member of staff. She is full of energy and very sociable. Alicia is engaging and enjoys the personal interaction with our clients. The one thing you can always rely on from Alicia, is a big welcoming smile.
Scott
General Manager
Scott joins our team with an impressive background spanning multiple industries, including civil engineering, hospitality, security, construction, and personal training. With extensive experience in leadership and management roles, Scott brings a unique skill set that makes him the perfect fit for his role as General Manager. Approachable, kind, and jovial, Scott’s easygoing nature helps create a positive and welcoming atmosphere for both clients and staff