Why Choose Us
Our goal is to assist you in reconnecting with the world around you. To achieve this we need to understand your unique needs and tailor a rehabilitation program around you. That means selecting the product that is right for you, then programming it to meet your unique tolerances and preferences, and then providing you with ongoing support so you achieve the best outcome possible.
Our goal is not just to meet your expectations, but to exceed them. From your first interaction with our warm, friendly and caring staff we expect you to feel welcome and at ease. We are here to assist and support you on your journey to better hearing. As a small boutique practice we get to know our clients and their needs and provide a lifetime of ongoing professional clinical services.
Hidden Hearing is 100% independent. We are not owned by a manufacturer, so we are free to prescribe what we believe is the best product for your particular needs from all the brands available. Your choices and options are not limited. If you request to be fitted with a specific product we will happily fit you with it.
At Hidden Hearing we guarantee our results. After a thorough examination of your ears and an assessment of your hearing ability we will recommend a particular course of action, whether that is a referral to an ENT specialist for further investigation or the fitting of hearing aids. If we do not believe we can help you we will tell you so. If we do believe we can help you and fit you with hearing aids yet are unable to achieve the desired results, we will charge you nothing for our time and services.
Most of the large High Street retail chains have enormous overheads and charge ridiculous prices for their hearing aids and services. Our overheads are low and we are content with a fair and reasonable charge for our products and personalised services, in many cases saving you many thousands of dollars. At Hidden Hearing we believe in providing our clients with exceptional value.
Check out our Buyer’s Guide
100% Money Back Guarantee
If we cannot help you hear better, we do not expect to be paid. Hidden hearing therefore offers a 100% money back guarantee. If after being fitted and wearing your hearing aids for 30 days you are free to return them for a full refund. We do not charge you a cent for our time and services. We want you to feel comfortable in taking the first step towards better hearing, so we make it totally risk free by giving you the opportunity of a trial knowing you can return the product if you are not satisfied.