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Hidden hearing reviews

What Our Clients Are Saying

I have been with Hidden Hearing for over 10 years and I wouldn’t have it any other way. The quality of service, patience, after sales are second to none, they always work with me to get the best outcome, offer the best prices out there, help with instalment plans when required and look after my needs and go above and beyond, they assisted with my NDIS application and continue to provide an unmatched experience that greatly improved my hearing and my lifestyle.

Remon Saddik ⭐️⭐️⭐️⭐️⭐️

Over the last 12 years I have relied on various Hearing Aid Companies for help and assistance re hearing checks and eventually for the supply of a hearing aid. With little doubt the support that I received from Hidden Hearing rates as the very best. These days it is hard to find the level of professionalism, understanding and personal support that Hidden Hearing offers. Not only does Hidden Hearing provide the highest level of professional testing and assessment of your hearing ability followed by continuing support and advice, but it does so with a degree of empathy, understanding and professionalism rarely seen these days by health care providers. In addition, the Phonak hearing aid which Hidden Hearing now offers must rank as one of the best available. I cannot recommend them too highly.

Prof. Peter Curson ⭐️⭐️⭐️⭐️⭐️

I found the Hidden Hearing Gordon approach to diagnosing and managing my hearing loss to be absolutely first-rate.
Moreover, the care and time spent teaching me the essentials of the Hearing Devices was exemplary.
I would thoroughly recommend Dianne McMahon and her skills in managing every step of the way with my Hearing Devices.
An example of how well it went is that on the first working day after I received the Hearing Devices, I was able to wear them with complete comfort for 15 hours of work and then relaxation.

Ian C. Francis ⭐⭐⭐⭐⭐
Associate Professor of Ophthalmology
Ophthalmic Surgeon
Sydney, Oz

“I have had a number of hearing clinicians but Alastair is the best. His quiet professionalism, his focus on getting things right rather than being a pushy salesman is refreshing. The first time Alastair provided me with aids it brought tears to my eyes, I could hear sounds that had been lost to me for years and since then he has continued to keep me up to date with technological changes. With Hidden Hearing I don’t just get a great clinician I get a support team who ensure I get great service and quick service.I have no reservations recommending the business.”

Phil Newman NSW ⭐⭐⭐⭐⭐

“Hello to anyone considering improving their hearing loss. Here is my story of the fantastic Audeo M90-R.

After years of loss of hearing caused by NOT using ear protection around very noisy motors I decided it was time. I met with Alastair at Hidden Hearing and discussed the many options available to me. As I’m still gainfully employed as a bus driver and I need to be able to talk to passengers, listen and talk on my mobile and enjoy some music. While I was concerned about wearing hearing aids I have found quite the opposite, now because they are difficult to see, the camouflage is so good, I now brag pointing to the aids to the astonishment of others!

I chose the top of the line Phonak and I’m glad I did. They have delivered all the features I need in my personal life as well as my business life. And so light and easy to wear and operate. Every night before retiring, I remove and clean each aid of ear wax and pop them in the charging unit, ready for the next day . Yes, they are good for a good 18 hours! Without worries. I have an app on my iPhone that allows me to tune and adjust them to my desired level. This includes Auto sense, Speech in loud noise, Music, Bluetooth streaming and best of all (an added bonus ) TV connector!. I can now hear  what they are saying without turning up the volume to the annoyance of others in the room. In summary they are wonderful and I have regained the loss to my hearing with the most comfortable aids.

I would be remiss if i didn’t mention the after sale service, Top Shelf, After 6 months the aids were adjusted to my hearing level, its seems the brain takes over and makes tiny adjustments. Meantime I have visited and met with Alex many times to have small adjustments and little problems sorted. Nothing seems to be a problem. So I’m completely satisfied with the service I am receiving and the aids I received. My last piece of advice; the aids are worth every penny paid and your satisfaction is guaranteed.. restore what you had and let Hidden Hearing be your guide your won’t be disappointed “

John Pocock QLD ⭐⭐⭐⭐⭐

” I was very pleased with the thoroughness and professionalism of Alastair Bacon in testing my hearing. I received hearing aids immediately and the improvement in sound was instant. Hearing my own voice with hearing aids was astonishing and i didn’t realise that my own voice was muffled to my ears. The hearing aids are so comfortable that i forget that i am wearing them”

Julie Norris QLD ⭐⭐⭐⭐⭐

” Having seen advertisements on TV about hearing aids and not being happy with the noes i had i started to search online. I found Hidden Hearing and found that they do not push their own brand, but found the right one for me. After a couple of changes, i am happy with the ones i have and found Hidden Hearing  always ready to help”

Diane Pistone VIC ⭐⭐⭐⭐⭐

“I find the Hidden Hearing Team fabulous across the board. Their expertise, professionalism, extremely helpful & friendly manner are qualities you do not so often see any more. I cannot recommend Alastair & his  team highly enough”

Anonymous  NSW ⭐⭐⭐⭐⭐

“I was fitted with my hearing aid in June 2019 Aaron was very helpful and committed to ensuring i had the correct hearing aids. Since being fitted they have improved my hearing with fantastic results, not only are they hidden but i am able to hear every word spoken. I work in the service industry in retail and serve hundreds of customers a day  all who u now hear quite clearly.  I would certainly  recommend Hidden Hearing to  anyone contemplating getting hearing aids”

Dennis Driscoll  VIC ⭐⭐⭐⭐⭐

“I am so pleased that when i  realized that i needed to get my hearing checked, i contacted Hidden Hearing. I have been a client for approximately three years and have found all of the  staff, friendly, helpful and competent. Last year when i was on holiday in Western Australia, i needed a repair on a hearing aid, no problem for Hidden Hearing, the hearing aid went both ways by express post at no cost to me, enabling me to hear well again”

John Severino   QLD ⭐⭐⭐⭐⭐

“Over the last twenty years I became quite deaf. Eventually I was unable to understand what people, particularly female voices, but also TV, radio etc. were saying. I could hear the sounds but couldn’t readily understand them unless I was in a quite situation and was close to the speaker. I found music annoying and disliked socializing. Not being able to readily understand female voices was particularly bad for me as I have one wife, two daughters and two granddaughters. In retrospect I now recognize that I was slowly withdrawing into myself and becoming a grumpy old man.

I tried a number of solutions including a TV sound bar that was optimized for voice and I even tried to get my wife to speak into a Karaoke microphone that blue toothed to a speaker in front of me. I tried an of the shelf hearing device ( Nuheara) that claimed to mitigate “pub deafness” but it was useless. I asked my friends with hearing aids but none thought that theirs were very useful.

I then did quite a lot of research into what could be done.

I came across the literature about the new range of hearing Aids (Phonak) with advanced capabilities for speech and consequently around 12 months ago I attended Hidden Hearing where Alastair Bacon gave me an audiometry test that revealed I was unable to hear any high pitched sounds in my right ear and was quite limited in my left ear. He suggested that I get the Audeo M90-R.

On the day that they were fitted, the first time I put them in I knew that I was going to be lucky. I could actually hear Alastair without straining to understand. On the drive home I heard the turn indicator signal, I’d never heard it before! I tuned on a tap and could hear the water flowing. My wife came home and I could hear her voice clearly. I could hear and understand my 2 year old granddaughter.

Over the last few months I have re-found my love of music and I’m amazed when I Bluetooth Spotify from my mobile to my M90-R aids. I now happily go to parties and restaurants as I am confident of being able to understand what people are saying. There has been interesting changes in my cognitive abilities and I feel much sharper mentally and I am much happier than I was before. Interestingly even after 12 months my hearing ability continue to improve, I can remember more and I am much easier to live with.”

Literally life changing.

Dr Simon Strauss QLD ⭐⭐⭐⭐⭐

” During the past few years I’ve had my hearing tested and retested and been prescribed hearing aids. My experience dealing with Hidden Hearing from the receptionist to the audiologist has been first class. Any requests or advice I’ve been seeking has been dealt with promptly and professionally and I’ve always been treated fairly and courteously. I couldn’t speak highly enough of Hidden Hearing as a company . Excellent service that has enabled me to hear far better than i was”

Dianne Gartlan VIC ⭐⭐⭐⭐⭐

” I am absolutely delighted with the hearing aids fitted by Dianne at Hidden Hearing. So easy for me to adjust & fit to my ears, & i don’t even know i am wearing them. Sounds are so clear and natural. I highly recommended these hearing aids to anyone  having difficulties with their  current hearing devices”

Fay Peter NSW – Fitted with Phonak Marvels ⭐⭐⭐⭐⭐

” Dianne has been an incredible help to me. I am 80 years old and recently lost my husband of 60 years. Dianne has been patient and informative with me. My life has improved wonderfully, now i can communicate and hear what others are saying. Previously i just smiled or looked concerned when others did because i could not hear. Friends in our apartments have also purchased hearing aids from her since witnessing how thrilled i am with mine and we are all delighted with the wonderful service extended by Dianne”

Nancye Foster  NSW ⭐⭐⭐⭐⭐

“My Wife and i have been clients of Hidden Hearing for several years and we have always found them to be caring, thoughtful and thorough. Recently i had  the misfortune to break the earpiece off my hearing aid. Rather than wait for an appointment to see the local technician i was advised to post the hearing aid to QLD (Australia post must have used a very slow horse) when it did arrive they wasted no time in repairing it and returning to be via priority post. Many grateful thanks to Alexandra Bacon and her team “

Ray & June Hough VIC ⭐⭐⭐⭐⭐

“So pleased that i can give a word of thanks for giving me such good hearing. I have worn hearing aids for many years. I was told that the last set of hearing aids that there was no more adjustments left on the hearing aids they were specially brought in by another company at $4000. I was disappointed. I was guided to Hidden Hearing by a very good friend and to my amazement i have got my hearing aids back, The hearing aids that i asked my previous clinician about. (I was told they would not suit my ears) But strangely enough hidden hearing fitted them with requiring any special. Now thanks to Alastair i have my hearing back. It is wonderful to be at meetings and to hear what is going on… “

Ray Poulter VIC ⭐⭐⭐⭐⭐

“Alastair is a fantastic and thorougher clinician, he is totally committed to the benefits of an absolutely unique hearing aid that he can determine for each of his clients. I am so grateful to Alastair and his team that also includes his family. I have known Alastair and is team for around 11 years . In that time i have to claim Alastair really knows my ears so to speak and  is determined and totally committed to achieve the best for his patients . He has enabled me to be able to hear and that is a truly wonderful gift i will forever never be able to say thank you enough to Alastair. Thank you to Alastair, Alex, Michelle, Wendy and anyone else i forgot to mention “

S. Bonney QLD ⭐⭐⭐⭐⭐

“I have been with Hidden Hearing for a year now. My journey started when the specialist sent my granddaughter there for testing after her operation. Noticing the wonderful care she was getting… I inquired about my own hearing or lack of hearing to be precise.
I had steps to follow and before I knew it, I had been tested and fitted with my hearing aids… which are wonderful. Now I do get lazy sometimes and can’t be bothered wearing them. I know many who have them residing in the bedside draw. Then I watch my grandchildren and others faces when I ask them 5 times to repeat themselves and I still don’t get it. Then I realise that persevering with wearing them is so worth it.
Hidden Hearing are out of state for me for servicing and sometimes advice… no problem with phone, email or the post for hearing aids and batteries. Caroline at Erina is awesome. 100% satisfaction. Lorraine Coulson”

L. Coulson NSW ⭐⭐⭐⭐⭐

“The services provided by Hidden Hearing have been consistently reliable, professional and their team have worked hard to fit in my appointments at very short notice.  Alastair conducted a good assessment of my hearing, and was then most patient with me as I worked through multiple models before settling on my current ones, and readily assisting with follow-up adjustments to maximize sound quality for me.  I have no hesitation recommending Hidden Hearing.”

Dr Gary Banks NSW ⭐⭐⭐⭐⭐

“As from my initial consultation (some 5 years now) I have been impressed by their whole approach to the business. In all my dealings with the staff I have found them to be happy, helpful and courteous in their manner and diligent in their work ethics. A pleasure to deal with. Their hearing aids are discreet, easy to wear, efficient for the purpose and have help me in my way of life.  With all these assets I would not hesitate to recommend the company and products to any person as I have done personally.

G. Cook  VIC ⭐⭐⭐⭐⭐

“I have been dealing with Hidden Hearing for nearly one year. Their service is first class and a pleasure to deal with”

R. Zuch VIC ⭐⭐⭐⭐⭐

Thank you Hidden hearing in Mornington Victoria . Dad has been attending the Seaford clinic for many years until last year when sadly he entered aged care at the lovely age of 92. During Covid and lockdown we had to arrange new hearing aids. Alexandra was so very helpful replied to calls emails nothing was to much trouble a delight to deal with in very challenging times. Today Dad was able to have an in clinic hearing test . Again A+ service. I personally would have no problem recommending anyone to Hidden hearing . Thank you to all involved in this business and a big thank you to Alex.

Regards Barbara Stephens ⭐️⭐️⭐️⭐️⭐️

After trialling new hearing aids from another hearing company, I called Hidden Hearing who not only came to my house and tested my hearing, but fitted me with a trial pair at a far better price than the other company. The audiologist came back and made some slight adjustments. I have recommended Hidden Hearing to my friend. You can not fault their service to date. 5 stars from me

Bob Walpole ⭐️⭐️⭐️⭐️⭐️

If I could give 6 stars I would! After being ripped off, knocked around and treated like a number over the years by a certain company- i was very weary about who to approach for my hearing needs. Until i discovered Hidden Hearing Southport! From the minute i walked through the front door I was greeted with smile from Alicia, Alex and Michelle- all of whom made me welcome. I was then seen by Alastair- who was an absolute professional. At no time whatsoever was i feeling “pressured” into anything. Things were done at an easy pace. These guys know what they’re talking about. As a small family owned and operated business i just wish i discovered them earlier. I will recommend this place to anyone!! Keep up the great work team!!

David Oxley ⭐️⭐️⭐️⭐️⭐️

It has been a pleasure to be a client of Alistair and his staff at Hidden Hearing, Southport. Alistair’s professional approach and expertise gave me a lot of confidence that I had achieved the best solution available for my hearing condition.

Alan Walmsley ⭐️⭐️⭐️⭐️⭐️

I have nothing but praise for Hidden Hearing. I deal with the Qld office. Nothing is too much trouble. I would recommend them to anyone with hearing problems.

Nita Manassa ⭐️⭐️⭐️⭐️⭐️

I attended/consulted with Hidden Hearing Toorak Clinic 6 years ago. In 2021, I remain satisfied and impressed at Hidden Hearing’s demonstrated professionalism, integrity, expertise & patience during the initial testing, re-testing & fitting and in-life and on-going hearing aids annual maintenance.

Virgie Esquieres ⭐️⭐️⭐️⭐️⭐️

I needed hearing aids – my first set. I decided to shop around as the first quote I received was beyond what I felt financially comfortable with parting. My search led me to Hidden Hearing in Southport. My experience from the outset was very pleasant and after discussions with Alastair Bacon and his staff I was comfortable doing business with them. Their professionalism, friendliness and pricing was spot on. I have no hesitation in recommending them.

Charl Coetzee ⭐️⭐️⭐️⭐️⭐️

Almost a year ago I received my Phonak M90 aids and boy what a difference
My wife of 48 years loves them. She now knows when I don’t have them in. Easy to wear and use . The iPhone app makes fine tuning a breeze. The only thing I find I must be very careful when removing my mask and sun glasses. Also I have updated my house Insurance to cover lost or. Damaged ear pieces.
The phone service from Dianne is first class and my in person appointment in Gordon was good.

Richard Robertson ⭐️⭐️⭐️⭐️⭐️

I stumbled across Hidden Hearing when looking for a company that could supply top-of-the-line hearing aids without breaking the bank. The team assessed my hearing needs and recommended a product to trial. Later, when I asked to try another brand for comparison, nothing was too much trouble. I ended up purchasing the initial recommendations and am extremely happy with both the product and the warm, professional service I’ve received. I cannot recommend them highly enough. – Oh, and did I mention that the Phonak Paradise aids cost significantly less than what the competition were charging? Very happy indeed!

Gavin Banks ⭐️⭐️⭐️⭐️⭐️

Traffic place to come visit and get your free hearing aids which are superb with volume up and down feature , great friendly staff comfortable waiting room reception perfect office to see Dr parking at the back plenty of room

Mark Kouros ⭐️⭐️⭐️⭐️⭐️

A most caring and friendly clinic. Specially Ms Alex. Very patient and knowledgeable lady. Highly recommend her to anyone seeking help with hearing issues.

Karl Gonczy ⭐️⭐️⭐️⭐️⭐️

Very patient and caring in getting the best client outcome in a very complex situation with new hearing aids. These new aids are like day and night compared to my last units. Still so much more to discover and hear as my hearing adjusts to this new world of sound. Hearing and mind development!

Chris R ⭐️⭐️⭐️⭐️⭐️

My experience at Hidden Hearing was absolutely wonderful. Couldn’t ask for more. Highly recommend.

M Bailey  ⭐️⭐️⭐️⭐️⭐️

Amazing service and team. Alex is helping my dad with a hearing aid fitting through the NDIS. Cannot recommend this business enough.

J Fox ⭐️⭐️⭐️⭐️⭐️

I would highly recommend Hidden Hearing for their professionalism, knowledge of devices, care in matching the person to best device and great on going customer service and support. Highly recommended

C Aungle  ⭐️⭐️⭐️⭐️⭐️

OUTSTANDING SERVICE – I contacted Dianne regarding an adjustment to my hearing aid. Dianne has gone out of her way and above and beyond to assist me, leaving me little down time without my hearing aid. Her communication and service is outstanding. Highly recommend.

K Hansell  ⭐️⭐️⭐️⭐️⭐️

Best experience. Fantastic and very caring people. Alex was very professional and took the time to explain everything. Best place in Queensland.

J Geisser  ⭐️⭐️⭐️⭐️⭐️

A pleasant and professional experience. I highly recommend Hidden Hearing. It’s was great to be treated as a person rather than a cash cow.

Mrs P  ⭐️⭐️⭐️⭐️⭐️

I tried Hidden Hearing on the recommendation of a friend. I am pleased to say that I have no regrets whatsoever. Any help or advice I needed was given without hesitation for which I am extremely grateful.

Mr Hansell   ⭐️⭐️⭐️⭐️⭐️

Very professional, friendly and saved me 50% on a quote received by another company.

Mr Kemp   ⭐️⭐️⭐️⭐️⭐️

I found the staff very professional and relatable. I am still trailing my hearing aids but the difference so far is amazing. Very happy with the service.

Byron G  ⭐️⭐️⭐️⭐️⭐️

I have found the service here to be first class. I have used hearing aid for over 40 years and the people I have encountered here are as good or better than I have experienced to date. The other plus of this company is that they publish their price’s which are very competitive and back it up with a 3 year warranty. If you’re in the market definitely worth a look.

Brian M   ⭐️⭐️⭐️⭐️⭐️

Very thorough and attentive. Gives me confidence and encouragement. A shout out to Alex and appreciation also to Aleisha at Reception.

Mrs Mccan   ⭐️⭐️⭐️⭐️⭐️

I travel from Brisbane to Southport it’s always a pleasure to visit Hidden Hearing and receive excellent service from Alex. Highly recommended 

Morris ⭐️⭐️⭐️⭐️⭐️

Hidden Hearing have always provided prompt professional service whenever I have needed them. They are friendly and listen carefully to any questions or problems and have always sorted out my issues with warranty, connectivity and iPhone app. Very happy to recommend

Mrs Huddy ⭐️⭐️⭐️⭐️⭐️

Alex really listened to what I wanted and delivered. Everyone at Hidden Hearing are great to deal with. If I could give them 10 stars I would.

J. Elliott ⭐️⭐️⭐️⭐️⭐️

Outstanding service, Dianne is always willing to go the extra mile, including home visits if necessary. As a 87 year old I truly appreciated Dianne’s friendly, patient and very professional manner throughout the process of obtaining my new hearing aids. this combined with the competitive pricing mean that I would no have hesitation on recommending Dianne or Hidden Hearing in  Gordon to anyone with hearing problems. 

Avis Raftery, NSW  ⭐️⭐️⭐️⭐️⭐️

“What a Find”

I have a sever to profound hearing loss and for 25years have had what I thought to be adequate hearing clinicians.  I have been missing out! Alex is exceptional and unique with her critical thinking approach to problems resulting in innovative solutions designed just for me.

Her sensitivity and high emotional intelligence enable her to understand my needs for hearing in different environments and propose solutions that enable and enhance my life.

Listening to music and using a phone for the first time in years have been watershed moments.

I cannot recommend Alex highly enough, anyone who engages her will be well satisfied.

Kris Rapson, QLD  ⭐️⭐️⭐️⭐️⭐️

Alex is the kindest and most thoughtful Audiologist I have ever met. She was always there to answer my questions and journey with me during a very difficult time in my life. I am in my 40’s and did not qualify for any support through the government. I pursued every avenue while Alex supported and waited patiently. She was impartial and always had my best interests at heart.

Hidden hearing is an ethical and caring business. I would highly recommend them. If you are looking for a business that will provide a wholistic service and will be there for you long before and after you buy your hearing aid, then see Alex at Hidden Hearing.

Even if you just need your hearing assessed go to hidden hearing. Don’t put it off. During COVID I realised when I couldn’t lip read how my hearing was bad even though I wore one hearing aide in my right ear. I was missing what people were saying because I couldn’t see their lips because of the mask mandate.

The receptionist Alicia  is prompt and always is timely with answering the phone and providing the necessary documentation required.

I have researched hearing services on the Gold Coast thoroughly and I always come back to hidden hearing. They are competitive with there prices but at the end of the day they are a pleasure to deal with and do not leave you with any regrets.

They will work with your budget however will also recommend a brand and device that won’t need replacing next year if your hearing changes.

They have off street parking so getting to their business isn’t a nightmare.

L. Condon, QLD  ⭐️⭐️⭐️⭐️⭐️