Why Choose Us
Client Focussed
Our goal is to assist you in reconnecting with the world around you. To achieve this we need to understand your unique needs and tailor a rehabilitation program around you. That means selecting the product that is right for you, then programming it to meet your unique tolerances and preferences, and then providing you with ongoing support so you achieve the best outcome possible.
Exceptional Service
Our goal is not just to meet your expectations, but to exceed them. From your first interaction with our warm, friendly and caring staff we expect you to feel welcome and at ease. We are here to assist and support you on your journey to better hearing. As a small boutique practice we get to know our clients and their needs and provide a lifetime of ongoing professional clinical services.
100% Independent
Hidden Hearing is 100% independent. We are not owned by a manufacturer, so we are free to prescribe what we believe is the best product for your particular needs from all the brands available. Your choices and options are not limited. If you request to be fitted with a specific product we will happily fit you with it.
Guaranteed Results
At Hidden Hearing we guarantee our results. After a thorough examination of your ears and an assessment of your hearing ability we will recommend a particular course of action, whether that is a referral to an ENT specialist for further investigation or the fitting of hearing aids. If we do not believe we can help you we will tell you so. If we do believe we can help you and fit you with hearing aids yet are unable to achieve the desired results, we will charge you nothing for our time and services.
Price Advantage
Most of the large High Street retail chains have enormous overheads and charge ridiculous prices for their hearing aids and services. Our overheads are low and we are content with a fair and reasonable charge for our products and personalised services, in many cases saving you many thousands of dollars. At Hidden Hearing we believe in providing our clients with exceptional value.
Check out our Buyer’s Guide
100% Money Back Guarantee
If we cannot help you hear better, we do not expect to be paid. Hidden hearing therefore offers a 100% money back guarantee. If after being fitted and wearing your hearing aids for 30 days you are free to return them for a full refund. We do not charge you a cent for our time and services. We want you to feel comfortable in taking the first step towards better hearing, so we make it totally risk free by giving you the opportunity of a trial knowing you can return the product if you are not satisfied.
Latest Release
PHONAK AUDEO LUMITY
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SIGNIA Silk IX
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OTICON Intent
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Starkey Genesis Ai
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Highly recommend Hidden Hearing. Didnt feel pressured into buying anything. Had the choice of products to suit my individual needs.The initial assessment and fitting was very thorough. Alex, Alastair are excellent clincians and Alicia at the front desk is fantastic. Warm and friendly family practice . Highly recommend. I love my Phonak Hearing Aids thanks guys.Alter Ego Trader2024-05-03Good service and friendly staffEric Koch2024-04-20After 25years of good caring audiologists I finally found an exceptional hearing clinician who thinks outside the box to address my complex hearing needs. Alex is not only brilliant at what she does but is also sensitive and caring in her approach. Her responses to questions and concerns is above and beyond. Thrilled to have found and pleased to support this local family business.Kris R2023-12-08My hubby has been going to hidden hearing for about 5 or 6 years. The staff are wonderful and we travel from Brisbane to Southport because of service. They are always helpful and answer all of your questions to the fullest with regards to hearing aids. I could not fault them in expertise or customer service.Shaz Barney2023-11-18Great centre ! A thorough hearing evaluation and I didn’t feel rushed through my appointment. Personalised and professional service.Tracey Wickham2023-08-29The Audiologist, Alex, takes ownership of your requirements. She put herself in my shoes to fly understand my needs.Michael Hanrahan2023-08-29Have been going to hidden hearing for 15 years I highly recommend their personalised service I trust them...much better than a big franchise businesses...Alex goes above and beyond to make sure your 100% happy with your aids...10/10..very competitive with prices..kathy2023-07-18Hidden hearing staff, both office and audiologists are very professional , knowledgeable and helpful. I have used other companies in the past, but this company is the best I’ve usedRobyn Gildea2023-07-14I have had wonderful service and total would recommend Hidden Hearing to any one that think they are loosing some hearing.Laurie Friedewald2023-07-13
