Make An Appointment Today - Office Hours Mon-Fri 9am-5pm. Sat by appointment

About Us

About Us – Hidden Hearing

Welcome to Hidden Hearing, a third-generation family practice dedicated to delivering exceptional hearing care. Our long-standing commitment to serving our community is rooted in our deep family values and tradition of excellence.

A Legacy of Excellence

As a third-generation family practice, we pride ourselves on a rich history of providing top-notch hearing care services. Our founders instilled in us a passion for helping individuals achieve better hearing health, and this passion has been passed down through the generations. Today, we continue to uphold the high standards of care and professionalism that have defined us from the beginning.

Individualized Client Care

At Hidden Hearing, we understand that every individual’s hearing needs are unique. That’s why we place a strong emphasis on personalized care. Our approach begins with a comprehensive assessment of your hearing capabilities, followed by a tailored plan designed to address your specific needs and lifestyle. We take the time to get to know you and your hearing goals, ensuring that you receive the most effective and compassionate care possible.

Independent and Personalized Service

As an independent company, we have the flexibility to obtain hearing aids and devices from any manufacturer. This independence allows us to offer a more personalized service, ensuring that we can find the best possible solution for your specific hearing needs. We are not limited to a single brand or product line, which means we can provide a wider range of options tailored to you.

Rehabilitation with Best Practices

Our commitment to best practices in hearing rehabilitation sets us apart. We utilize the latest advancements in audiology to provide state-of-the-art hearing solutions. From cutting-edge hearing aids to innovative therapeutic techniques, we ensure that our clients benefit from the most effective treatments available. Our team of experienced audiologists and hearing care professionals are dedicated to staying at the forefront of hearing science, continually updating their knowledge and skills to offer the best care.

Expertise and Professionalism

All our clinicians are highly experienced, professionally qualified, and active members of hearing healthcare professional bodies such as Australian Audiology (AA), Australian College of Audiology (ACAud), or the Hearing Aid Audiologists Society of Australia (HAASA). This ensures that you receive the highest standard of care from knowledgeable and credentialed professionals.

Why Choose Hidden Hearing?

  • Experienced Team: Our audiologists and staff are highly trained and committed to continuous professional development.
  • Personalized Approach: We focus on creating customized hearing solutions that meet your individual needs.
  • Family Values: As a family-run practice, we treat our clients like family, offering warm, compassionate, and respectful care.
  • Cutting-Edge Technology: We leverage the latest technology in hearing aids and rehabilitation to ensure optimal outcomes for our clients.
  • Independent Provider: Our independence allows us to source hearing aids from any manufacturer, providing you with a broader range of personalized options.

Our Hearing Solutions

We are dedicated to providing hearing aids that:

  • Provide maximum benefit in demanding noisy environments
  • Are user-friendly and easy to handle
  • Are discreet and comfortable
  • Have unique features suited to specific losses
  • Represent outstanding value for money
  • Offer tinnitus masking benefits

We constantly review new products as they are released, ensuring that we offer the latest and best solutions. Whatever your needs and budget, we’ll be able to fit the best product for you.

At Hidden Hearing, we are more than just a hearing care provider. We are a trusted partner in your journey to better hearing. Join our family and experience the difference that personalized, family-centered care can make.

Thank you for considering Hidden Hearing. We look forward to helping you achieve your best hearing health.

Meet Our Team



Senior Clinician

Our most senior clinician, Alastair Bacon, has a wealth of practical experience, having successfully fitted tens of thousands of hearing aids since 1984. Alastair loves the challenge of finding solutions for even the most difficult of cases.

Alastair was one of the founding members of the Australian College of Audiology.




Dianne McMahon has been successfully fitting hearing aids for over 20 years. Dianne has an intimate knowledge of most brands having worked for a number of audiology businesses over the years. Dianne has a caring nature and is highly empathetic to the needs of her clients.




Caroline has over 20 years of experience, having first worked in the hearing healthcare profession when she was just 18. Caroline has successfully fitted thousands of people with hearing aids. Caroline enjoys making a positive difference in the lives of those she serves.

Caroline is a member of the Australian College of Audiology.




Aaron represents the third generation of hearing professionals in his family and has been associated with hearing aids and rehabilitation since a young child. Aaron brings the younger generations familiarity of technology to audiology, which is especially useful as hearing devices integrate with other forms of technology.



Practice Manager / Clinician

Alex thrives on customer service and ensuring all the office systems and procedures run smoothly resulting in clients obtaining the best personal care in a timely professional manner. Alex first commenced working in the field of hearing rehabilitation more than 15 years ago, where she started as  a receptionist and then started her studies, she has since become the General manger and the Gold Coast Clinician. Alex loves finding the best possible solution for each of her clients as she believes each individual requires a different approach to hearing rehabilitation.



Administration Manager

Alicia is our cheerful, always helpful receptionist who books our appointments and handles all our despatching. Those battery and consumables orders you receive in the post have been sent to you courtesy of Alicia. Alicia is our youngest member of staff. She is full of energy and very sociable. Alicia is engaging and enjoys the personal interaction with our clients. The one thing you can always rely on from Alicia, is a big welcoming smile.

Check out our Buyer’s Guide